US

Política de reembolso

Refund and Exchange Policy for Online Purchases

Shopping online should be easy and risk-free. Understanding the refund and exchange policy is essential for a smooth shopping experience. Here, we detail the process and conditions for returns, exchanges, and refunds specifically for purchases made at our official online store.

Who Can Request a Refund or Exchange?

To be eligible for a return or exchange, please ensure:

  • Your purchase was made exclusively on our online store: Only orders placed through our official website are eligible.
  • You request your return or exchange within 30 calendar days of your purchase date.
  • Requests must be made via WhatsApp at +52 1 55 4798 8904.

Required Information for Your Request

When reaching out, please include:

  • Your order number for verification.
  • The reason for your exchange or refund request.

Your request will only be considered if it meets one of the following conditions:

  • The item has a manufacturing defect.
  • The size received is incorrect.
  • The model received does not match what was ordered.

Conditions for Exchanges

If you need a size exchange, please remember:

  • The item must be in perfect, unworn condition.
  • If you are requesting a change due to a reason not listed above, describe it clearly when contacting us. We are happy to review individual cases.

Shipping Costs for Returns and Exchanges

  • If the return or exchange is due to a mistake on our part (factory defect, wrong size or model), we will cover the shipping costs.
  • In all other cases, the customer is responsible for shipping fees.

Refund Policy

  • Refunds are only issued for items with a manufacturing defect.
  • Once your request is received, we will review and evaluate your case. The resolution time may vary depending on the complexity of the request.

Important Notes

  • All returns or exchanges must be initiated within 30 days of purchase.
  • Items must be returned in their original, unused condition.
  • For any other reasons not specified above, please provide details in your request. We aim to accommodate our customers whenever possible.

Why This Policy Matters

Clear return and refund policies help our customers shop with confidence, knowing their satisfaction is our top priority. If you have questions or need assistance, please reach out via WhatsApp.

Your satisfaction matters to us. Thank you for shopping with confidence!